As a public inquiry, our purpose is to investigate what happened, to share what we learn with the public, and to provide recommendations to help make our communities safer. Our purpose is not to assign blame, award damages or to conduct a trial. The Commission will use social media to help keep the public informed of its work including proceedings and opportunities to participate. While the Commission is communicating directly with those most affected by the April 2020 mass casualty, social media is one of the many tools that will be used to support the sharing of information and announcements with as many community members as possible.
Social Media Guidelines for Community Members
The Commission’s social media platforms have been created to inform and engage, and we recognize that while open dialogue is important, not all conversation is respectful. These guidelines have been established to ensure social media content and activity on the Commission’s platforms align with the Commission’s values of independence, respect and transparency.
The guidelines apply to users when engaging on the Commission’s pages, or with content published or shared by the Commission’s accounts. Social media service providers (such as Twitter or Facebook) have additional or different terms of use of which users should be aware.
Monitoring
Social media accounts will generally be monitored and active Monday to Friday 8:30AM – 4:30PM AST/ADT. Enquiries received during the evening or on weekends will receive a response during regular working hours.
Enquiries
The Commission will work to respond to all enquiries that call for a response. Users should direct enquiries that are confidential, complex, or need a comprehensive response to info@MassCasualtyCommission.ca or 1 833-635-2501.
Commenting and engagement
Please practice respect and kindness when posting, sharing or commenting on the Commission’s social media content or when interacting with our channels. Commentary and engagement is encouraged but should be done in a way that keeps in mind and minimizes the effects upon those most affected by the April 2020 mass casualty in Nova Scotia.
To ensure content on our pages remains respectful and sensitive to those most affected, we are asking users engaging with our accounts to please not post comments that include:
- The name or photos of the perpetrator of the mass casualty;
- Personal information of people most affected, or anyone related to the events or the Commission without their permission, or are disrespectful to those most affected by the mass casualty;
- Bullying and/or aggressive language, including language that is considered to be discriminatory based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered (per the Canadian Human Rights Act);
- Spam, promotion of misinformation or content seeking to solicit or promote material unrelated to the Commission’s work;
- Profane language;
- Sexually explicit or violent language, imagery or links.
Contact
If you have a concern about a specific post or comment, or if you have a question, please contact the Commission at info@MassCasualtyCommission.ca or 1 833-635-2501.
General
All digital content published by the Commission is subject to change or removal. The Commission will remove published content on any of our digital properties or channels that does not align with our Social Media Community Guidelines. To remain transparent, we will contact users directly to let them know about commentary that does not follow the guidelines. We will also note on a post if a comment has been deleted and mention the specific guideline that was not followed.
Questions about Social Media
What platforms are the Commission using?
Facebook and Twitter:
We will keep this list updated if new profiles are added.
Can we communicate with the Commission using Twitter Direct Messages or Facebook?
At this time, direct messages received on these platforms will be directed to email conversations using the email addresses on the Contact page. This allows us to better manage and process questions as they are received. As the work progresses, this approach may change.
We will post more questions pertaining to social media as they emerge. A full Frequently Asked Questions list is located here.